Customer Complaints Policy
At Panda Retail Company, we are committed to providing the best possible service to our customers. We value your feedback and take all complaints seriously. This policy outlines how we handle and resolve customer complaints.
How to Submit a Complaint
By Phone
Call our Customer Care Team at 920027707
Saturday to Thursday: 9am - 1am | Friday: 2pm - 11pm
By Email
Send your complaint to customercare@panda.com.sa
By WhatsApp
Contact us at +966 920027707
Through the App
Use the "Help & Support" section in the Panda App
Complaint Handling Process
Acknowledgment
We will acknowledge receipt of your complaint within 24 hours
Investigation
We will investigate your complaint thoroughly and consider all relevant information
Resolution
We will work to resolve your complaint within 5-7 business days
Follow-up
We will follow up with you to ensure you are satisfied with the resolution
Our Commitment
We are committed to handling all complaints fairly, professionally, and in a timely manner. Your feedback helps us improve our services and products to better serve our customers.